FAQ

We are required to obtain and maintain a general contractor's license in NY state plus we need a license to clean offices and homes in Nassau County and Suffolk County.  We also carry full liability insurance as well as workers' compensation insurance

We provide and will bring all of the cleaning supplies. We ask that if you prefer a specific cleaning product for your specific reason that you provide it and leave it out for us to use. But otherwise we come prepared with everything we would need to clean your home or office. Or both!

Recurring cleanings are based at a flat rate per house which is determined at the time of the first in-home estimate. We will provide clients with separate prices for different frequencies. All initial or specialty cleanings are charged at an hourly rate. 

Yes. All Shore To Shore Cleaning team members are screened as part of the initial hiring process and are completely trustworthy. 

No, you do not. I always suggest the homeowner be around for at least the first cleaning to meet some of the team members so we can begin building a strong working relationship and rapport with one another. But, no, you do not need to be there while we work our magic.

Yes. Of course. But we do just ask that you work with us by working around us and try to stay in the other areas of the home from where we are working at that moment so we can focus on performing the impeccable cleaning services the Long island community has grown to love and expect from Shore To Shore.

WE LOVE YOUR ANIMALS!!!! So much so, our teams will most likely remember your dog Buster'sname before they remember your name, and often refer to home by the pet's name and not the client's. When the owner comes for the estimate you can direct her on where to find any treats for the cats/dog/birds/other to give to them. We can even let your dogs out to use the 'bathroom' or just run around and play while we are making your house look beautiful again. 

Obviosuly not every office is the same size. And other factors will determine the ideal office (or home) cleaning schedule. First, we will consider size. Larger offices, both in terms of square footage and human use and occupation, will generally need more frequent cleaning than smaller ones. But size isn’t the only factor. The features of an office also play a role. In particular, if an office has a lot of carpeting, it should use more commercial office cleaning than a workplace with less carpeting (or no carpeting). Germs, dirt and dust more readily stick to carpeting than hardwood or tiled flooring. The amount of activity will also determine office cleaning frequency. An office bustling with a lot of constant motion of team members, customers and customers will get dirtier quicker, and therefore need cleaning on a more regular basis.

Business owners and managers are pivotal in keeping patrons, guests, patients and visitors safe from COVID-19 and its variants. They're responsible for the health and safety of their employees, customers, clients and communities, following regularly updated cleaning protocols recommended by the Centers for Disease Control and Prevention (CDC). Whether you’re a large retail store, a small dentist’s office, an industrial workspace or a veterinarian clinic, having an expert like Shore To Shore in commercial cleaning services with Coronavirus cleaning know-how is important. 

Yes! We are based in Suffolk County, NY - so if you are somewhere in Nassau County or Suffolk County, then - yes - we are near you. And chances are - we have a crew in your neck of the woods everyday, so please do not think you are too far for us to travel. besides being excellent cleaners, we are excellent schedulers, planners and organizers - so we have no doubt we can fit you in!

Shore To Shore knows how important it is to keep our offices, houses and rooms clean. The same ethos applies to commercial properties and spaces. That’s why people hire commercial cleaning services like us. We are not shy to admit that we are really good at what we do! We know that a proper cleaning is essential to maintain a safe and healthy work environment. If the workplace isn't neat and clean, it will become a hotbed for germs and pose a great health risk to all the employees working in that location. And if the commercial space is frequented by customers or clients, it is even more important to maintain a clean environment for their safety as well.

We also know that a clean, commercial property reflects the values of the business. Using our professional commercial cleaning services can help you create a great impression in the minds of potential customers, investors, clients or just visitors.

Most certainly! Shore To Shore knows how important it is to keep busy houses and their many rooms clean. We are more than happy to clean the whole house, not just one room. We will start by clearing any clutter, dust and vacuum, then we will clean the mirrors and glass. We always disinfect countertops and surface areas in all kitchens and baths. We do focus on tubs, sinks and toilets. And then of course - it is sweep, sweep, sweep (and then we mop)! 

A typical cleaning service includes uncluttering/straightening up, dusting, washing and vacuuming floors, wiping down surfaces in the bathrooms and kitchen, emptying trash cans, scrubbing aapliances, sinks and toilets, washing dishes and cleaning out difficult to reach areas like under beds. House cleaning is a tall order for most people. When you're at home with kids or busy at work, cleaning's usually the last thing you want to do when you get home. You also may not know what products to use or not to use for certain surfaces or hard to clean spots. Every cleaning company or service provider has different areas of expertise, specialties, rules and limitations. We ask that you discuss your priorities during your booking with us and be clear about what your expectations are. A house cleaning service might seem like a luxury, but having pros augment your own cleaning is a worthwhile time/money investment. You'll avoid hours of tedious work and free up time for more important things.

Professional housecleaners won't clean - or 'do' these items - for a variety of reasons - including our safety and yours. We don't:

• take care of your pets or kids
• grocery shop
• remove impossible stains from rugs/surfaces
• handle biohazardous materials
• clean antiques and specialty items like limited edition books
• enter bug infested homes
• clean really high and hard-to-reach areas
• clean bodily fluids
• treat/handle large/unsafe amounts of mold
• and yardwork.

Cleaning office buildings in Suffolk County can make it visually appealing and increase the productivity of the employees working in them by allowing them to traverse an area that is free of clutter. Depending on a few factors (such as the size of the office building and working schedules), you may decide to have our expert crews clean the office daily or maintain a weekly cleaning schedule. Certain cleaning procedures can be done on a monthly basis or even on a semi-annual basis. Note that these are just ultra basic guidelines and you can modify the cleaning schedule according to your needs.